All orders by the customer ("you"), for supply of goods by GutuCakes ("we", "us", "our") are subject to these terms and conditions. Once you have placed your order, and it has been considered firm, there will be a contract between us.The contract will end upon your satisfactory receipt of goods.
1. Order Placement and Confirmation:
a. All cake orders must be placed in writing via email or through messaging our official social media pages.
b. A non-refundable deposit of 20% of the total order cost is required to secure the booking. For wedding cakes a non-refundable deposit of £75 is required. This will cover the cake consultation and cake tasting, and will be off set from the final price of the order.
c. The order will be considered confirmed only upon receipt of the deposit.
a. The remaining balance must be paid in full no later than 14 days before the scheduled delivery or pickup date.
b. Payments can be made through the accepted payment methods on our website.
3. Cancellation and Refunds:
a. Cancellations made within14 days before the event will result in the forfeiture of the deposit.
b. In the event of a cancellation within 14 days, any costs incurred for supplies or work completed that exceed the deposit amount will be deducted from the refund.
c. Cancellations made within 5 days of the event are not eligible for a refund of the full payment.
4. Changes to Orders:
a. Changes to the cake design or flavor must be requested in writing (email, text, message on social media platforms) and are subject to written approval.
b. Changes made within 5 days of the event may incur additional charges.
5. Delivery and Setup:
a. Local delivery is available within a 5 mile radius. Wedding cakes and large cake orders can be delivered for an additional fee, determined based on the location.
b. The client is responsible for ensuring someone is available to receive the cake at the agreed-upon delivery time.
c. Wedding cakes and large centre-piece cakes will have a set up fee of £50. We are not responsible for any damages to the cake after setup.
6. Cake Design:
a. Every effort will be made to replicate the agreed-upon design, but slight variations may occur.
b. If any specific decorations or cake toppers are provided by the client, we are not responsible for any damage to these items.
7. Allergies and Dietary Restrictions:
a. It is the client's responsibility to inform us of any allergies or dietary restrictions.
b. We cannot guarantee that our cakes are free from allergens, as our kitchen handles common allergens. Please inform us of any severe allergies
8. Force Majeure:
a. We are not liable for any failure or delay in fulfilling our obligations due to circumstances beyond our control, such as natural disasters, acts of war, or other unforeseen events.
9. Dispute Resolution:
a. We kindly ask you to inspect the order upon collection or at delivery.
b. Should you encounter any issues with your order, kindly notify us promptly to facilitate immediate resolution. If a resolution cannot be achieved at that time, we request that you formally communicate the matter to us in writing within 14 days, allowing us the opportunity to thoroughly investigate and provide a comprehensive report.
By placing an order with GutuCakes, the client agrees to these terms and conditions. GutuCakes reserves the right to update or modify these terms at any time, and the client will be notified of any changes.
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