Terms Of Service


Please read carefully the terms and conditions below.

GutuCakes is owned by TANONT Ltd (“us”, “our”or “we”)

TANONT Ltd is a Limited Company incorporated in England with Registered Number 06473021.

You must be 18 or over to purchase a Product. Persons under 15 may have a parent or guardian to purchase on their behalf.

When Purchasing a Product, checking the box will indicate your acceptance of this Agreement and represent that you have read and understood the terms bound by this agreement.

Terms & Conditions for Purchase of Products

1. Your order constitutes an offer to us to buy any of our Products. You will receive an email, with a confirmation of your order accompanied by an invoice. 

2. You can purchase our Products through telephone or email orders or by completion of an order form.

2.1. If you notice an error on your invoice about your order please notify us within 24 hours as the order will be made specific to the details on the invoice.

2.2. If you wish to make a cancellation or amendment, you must do so 7 working days before the order is due to be collected or delivered.

For wedding orders cancellations must be made 6 weeks before the wedding date.

Full refunds will be made if the cancellations are within the time stipulated.

3. Changes to orders and delivery times can be accommodated subject to availability of time and resources.

3.1. Your purchase order is only valid once full payment has been received by us, at which time the agreement on the terms become effective.

4. Price and Payment

4.1. The price to be paid by you for any Product will be quoted in the invoice.

4.2. Our delivery charges are separate to the Product prices and will be stated in the invoice once you provide the delivery address.

4.3. Prices are liable to change at anytime but will not affect those already invoiced.

4.4. Payments should be made to the following account

TANONT Ltd

HSBC

Sort Code: 400906

Acc No:      31826743

5. Delivery and Collection

5.1. The Product ordered can be delivered to the address provided by you to us, or collected by you from our address within a given time slot which will be agreed on the Order Confirmation

5.2. If for any reason you are unable to collect within the given time slot please contact us immediately and we can arrange an alternative collection time up to 24 hrs.

5.3. If for any reason there is no one available to receive the Products for delivery at the delivery address provided we will return the Product and hold it for 24 hrs. You may contact us for collection or arrange a new delivery for an additional cost, subject to available delivery slots.

5.4. Upon collection or delivery of your Product, please inspect it and raise any concerns immediately at that point. Accepting the Product without raising concerns is deemed as you being happy with the Product. 

5.5. The Product will be at your risk from the time you collect the Product, or the point of acceptance of a delivered Product. We are not liable for any damage to the Product after this point of exchange.

5.6. We will credit or refund your Purchase if there is any damage that occurred within our possession of your Product, or if the Product does not match or meet the description on the order form and invoice.

6. Risk and Disclaimers

6.1. Please inform us of any allergies or sensitivities when you place your order.

6.2. We provide Products that are “Free From” several allergens. Great care is made to prepare our “Free From” Products, however, please note that our kitchen is used to prepare other Products which may contain the allergens. We cannot therefore, guarantee that traces will not be found in your Product. If you have severe allergic reactions, please make note of this and let us know as we may not be able to take your order.

6.3. All our fondant cakes are covered in dark, milk or white chocolate ganache underneath the fondant layer, unless you request otherwise.

6.4. Since taste is a personal matter and subjective, we will not accept the return of your Product merely because you do not like the taste.

6.5. Our Products contain perishable ingredients and should be consumed within 24 hrs of receiving the Product, at ambient temperature. Placing the Product in the Fridge or Freezer and consuming after 24 hrs can prolong the shelf life of the Product but is at your own risk. We will not be liable for any harm caused by consuming Products after this time period.

6.6. It is your responsibility to provide accurate information to us to process your Order.

Florence Gutu
GutuCakes